Job Title: Operations Associate (Australia Region)
Work Hours: 9 (Rotational); 5.5 days per week
Shift Timings: 7 AM- 4 PM, 9 AM- 6 PM, 12:00 PM – 9:00 PM
Long-term accommodation booking platform for students (think
booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital
If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!
Position Title: Operations Associate
Location: Remote
Shift Timings: Aus Shift - Rotational (Non-Negotiable); 5.5 days per week
Experience Level: 0–2 Years
Compensation: Upto ₹3.6 LPA (Fixed)
Key Responsibilities:
- Lead Conversion:
- Proactively engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.
- Customer Interaction:
- Understand students' unique requirements and provide personalized accommodation recommendations.
- Market Expertise:
- Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.
- Follow-Up:
- Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.
- Collaboration:
- Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.
- Data Management:
- Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.
- Target Achievement:
- Consistently meet and exceed sales targets and performance benchmarks.
What We’re Looking For:
- Exceptional verbal and written communication skills in neutral English.
- Strong active listening skills.
- Effective time management and organizational abilities.
- Proficiency in objection handling, negotiation, and closing techniques.
- Familiarity with CRM tools or similar software.
- Prior experience in telesales or a related field is a plus.
- Industry experience in real estate, hospitality, business development, or customer service is preferred.
Educational Qualifications:
- Graduate with at least 60% in academics.
What You’ll Get at Amber:
- Competitive salary with a performance-driven variable component.
- Flexible working hours with remote work opportunities.
- A dynamic, collaborative, and growth-oriented work environment.
- Career advancement opportunities in a rapidly expanding global organization.
Join Us:
Be part of a team that’s revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free.
If you’re passionate about sales, customer success, and creating meaningful change, we’d love to hear from you!