Intern - Operations Support

About Amber (https://amberstudent.com)

Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.

We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital.

If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

Responsibilities:

• Maintain updated knowledge of the organisation's products, services, and customer service policies.
• Document interactions when necessary, compiling documents and forwarding information to interested parties.
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
• Participate in training opportunities provided by the organisation.
• Be responsible for closing all tickets within the assigned timeline.
• Maintain necessary SLAs for the smooth functioning of the department.

Skill Requirements:

• Excellent written and oral communication skills
• Active Listening skills
• Good time management and planning skills
• Objection handling skills

Qualifications:

Education level - Pre-Graduate / Graduation