Senior Executive - Catalog Management

About the role

Key responsibilities

• Lead, motivate and manage a team of 15 catalog interns and specialists.
• Set clear goals, track individual performance and run regular one-on-ones and feedback sessions.
• Handle performance reviews, recognition and improvement plans.
• Build a positive, accountable team culture with low attrition.

• Create and maintain a team QC dashboard tracking error rates, error types and accuracy by team member.
• Analyse recurring errors, find root causes and put corrective actions in place.
• Define quality standards, checklists and SOPs for catalog work.
• Run periodic audits to ensure listings are accurate and consistent.

• Plan daily and weekly workload and allocate tasks based on team bandwidth and priorities.
• Manage leave planning, attendance and shift coverage, including Saturdays, so operations run without disruption.
• Meet turnaround times (TAT) and productivity targets.
• Flag capacity risks early and plan backups.

• Train new joiners on catalog processes, tools, quality standards and SOPs.
• Build and update training material and run refresher sessions for the existing team.
• Identify skill gaps and upskill team members.

• Coordinate within the team to keep everyone aligned on priorities and process changes.
• Work with cross-functional teams such as product, tech, supply, marketing and business teams to resolve catalog issues and deliver requirements.
• Act as the main point of contact for catalog-related escalations.

• Prepare daily, weekly and monthly reports on productivity, quality, TAT and team performance.
• Present insights and recommendations to management.

• Identify manual, repetitive tasks and automate them using Excel, AI tools and other solutions.
• Use AI tools (for example ChatGPT, Claude or Gemini) for content creation, data cleanup, attribute enrichment and quality checks.
• Work with tech teams to implement process improvements and automation ideas.

Requirements

• 2-3 years of Experience in catalog management, e-commerce operations or a related field.
• At least 2 years managing a team of 10 or more people.
• Graduate in any discipline; an MBA or operations background is a plus.

• Excel: strong working knowledge, including VLOOKUP/XLOOKUP, pivot tables, conditional formatting, data validation and dashboard building.
• AI and automation: hands-on use of AI tools and an automation mindset; able to spot what can be automated and make it happen.
• People management: proven ability to lead, coach and retain a team, and to handle conflicts and performance issues.
• Communication: clear verbal and written communication in English, with confidence working across teams and with senior stakeholders.
• Attention to detail: a strong eye for accuracy and quality in high-volume data work.
• Reporting: able to turn data into clear, useful reports and dashboards.
• Planning: strong organisation skills for workload, bandwidth and leave planning.

• Willing to work from the Pune office, Monday to Friday. Saturday will be Work from home, as per the timings above.

Good to have

• Experience with catalog tools, CMS platforms.
• Familiarity with Google Sheets.
• Basic knowledge of macros, Apps Script.
• Experience setting up SOPs and quality frameworks from scratch.

What success looks like in the first 6 months

• A measurable drop in catalog error rates month on month.
• At least two manual processes automated with Excel or AI.
• Smooth day-to-day operations with no TAT misses caused by planning or leave gaps.