About Amber:
Long-term accommodation booking platform for students for student housing. Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value.
Responsibilities:
- Maintain updated knowledge of the organisation's products, services, and customer service policies.
- Document interactions when necessary, compiling documents and forwarding information to interested parties.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Participate in training opportunities provided by the organisation.
- Be responsible for closing all tickets within the assigned timeline.
- Maintain necessary SLAs for the smooth functioning of the department.
Skill Requirements:
- Excellent written and oral communication skills
- Active Listening skills
- Good time management and planning skills
- Objection handling skills
Qualifications:
Education level - Graduation